Privacy Policy

1 Introduction

Trouble Shooters is committed to safeguarding the privacy of all individuals who interact with our website, services, and communications. This policy applies to all visitors, clients, prospective clients, job applicants, and anyone who contacts us through any channel.

As a cyber security firm, we understand the critical importance of data privacy better than anyone. We practice what we preach — the same security standards we recommend to our clients are applied rigorously to how we handle your data.

2 Information We Collect

2.1 Information You Provide Directly

Data you voluntarily submit through forms, emails, calls, or direct interactions:

• Full name, email address, and phone number (via contact or inquiry forms)
• Company name, designation, and business details (for corporate clients)
• Details of your cyber security issue or service requirement
• Resume, cover letter, and professional history (for job applicants)
• Communication history — emails, WhatsApp messages, and call records
• Payment and billing information (processed through secure third-party gateways)
• Any attachments or documents shared with us for service purposes

2.2 Information Collected Automatically

Technical data collected when you browse our website:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referral URLs (the page that brought you to our site)
• Device type (desktop, mobile, tablet) and screen resolution
• Cookie data and session identifiers (see Section 10)

3 How We Use Your Data

Your personal information is used solely for legitimate business purposes. We do not sell, rent, or trade your data to third parties for marketing.

3.1 Primary Purposes

• Responding to your inquiries, quote requests, and consultations
• Providing and managing cyber security, e-Discovery, and IT support services
• Processing and tracking job applications for open positions
• Sending service-related communications, updates, and reports
• Generating invoices and processing payments
• Fulfilling legal and contractual obligations

3.2 Secondary Purposes

• Improving our website experience, content, and navigation
• Analyzing website traffic and user behavior through analytics
• Sending newsletters and security advisories (only with consent)
• Preventing fraud, unauthorized access, and ensuring website security
• Complying with applicable laws, court orders, and regulatory requirements

4 Data Sharing & Disclosure

We treat your data with strict confidentiality. Your information is shared only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services (cloud hosting, payment processing, email delivery) under strict data processing agreements
• Legal Requirements: When required by law, court order, government authority, or to protect our legal rights
• With Your Consent: Any sharing beyond the above happens only with your explicit written consent
• Business Transfers: In case of merger or acquisition, your data may transfer to the successor entity, subject to same privacy protections

5 Data Security

As a cyber security firm, data protection is at the core of everything we do. We implement industry-leading security measures:

• All data transmitted via our website is protected with TLS/SSL encryption
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular security audits and vulnerability assessments of our systems
• Secure data storage with encrypted backups and access logging
• Multi-factor authentication (MFA) for all internal systems
• Staff trained in data privacy best practices and confidentiality
• Incident response protocols for potential data breach scenarios

6 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law:

• Client service data: Duration of engagement + 5 years (legal compliance)
• Contact form inquiries: 2 years from last communication date
• Job applications: 12 months after position filled (deletion on request)
• Website analytics: Anonymized data retained up to 26 months
• Financial records: 7 years (Indian tax and accounting laws)
• Marketing consent records: Until you withdraw consent

After the retention period expires, your data is securely deleted or anonymized.

7 Your Rights

You have meaningful rights regarding your personal data. We respond to valid requests within 30 days:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Rectify: Correct any inaccurate or incomplete data
• Right to Erasure: Request deletion (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing for marketing or profiling
• Right to Withdraw Consent: Withdraw previously given consent anytime
• Right to Complain: Lodge a complaint with the Data Protection Board of India
• Automated Decisions: Not be subject to solely automated significant decisions

To exercise any of these rights, contact our Data Privacy Officer at privacy@troubleshooter.co.in.

8 DPDP Act 2023 Compliance

In accordance with the DPDP Act 2023, Trouble Shooters:

• Collects personal data only for specified, clear, and lawful purposes with your consent
• Processes data only to the extent necessary for the stated purpose (data minimization)
• Maintains reasonable security safeguards to prevent data breaches
• Notifies affected individuals and the Data Protection Board of India in case of breach
• Honors all data principal rights including access, correction, erasure
• Appoints a Consent Manager and maintains records of all consents
• Does not process personal data of children under 18 without verifiable parental consent
• Ensures cross-border data transfers comply with government-notified whitelisted countries

For DPDP queries, contact us at privacy@troubleshooter.co.in. We acknowledge within 48 hours and resolve within 30 days.

9 GDPR Compliance (EU Users)

Additional protections for EU/EEA data subjects:

• Lawful basis for processing is documented for each activity
• Data transfers outside EU follow Standard Contractual Clauses (SCCs)
• Right to lodge complaint with your local Data Protection Authority (DPA)
• EU Representative appointed for GDPR compliance where required
• Data Protection Impact Assessments (DPIAs) for high-risk processing
• Record of Processing Activities (RoPA) maintained per Article 30

10 Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Cookie	Type	Purpose	Duration
_session_id	Essential	Maintains session state	Session
_ga, _gid	Analytics	Google Analytics tracking	2 years / 24 hrs
cookie_consent	Essential	Stores consent preference	1 year
_fbp	Marketing	Facebook Pixel tracking	3 months

Managing Cookies: You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

11 Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources.

• We have no control over the privacy practices of third-party websites
• Clicking external links means you leave our site and are subject to their privacy policy
• We are not responsible for data collected by third-party websites you visit via our links
• Social media links (LinkedIn, Twitter/X, Facebook) are subject to their platform policies

12 Children's Privacy

Trouble Shooters services are intended for businesses and professionals. Our website is not directed at children under 18.

This is in full compliance with the DPDP Act 2023, which requires verifiable parental consent for processing data of children under 18.

13 Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations:

• Updates posted on this page with revised "Last Updated" date
• For significant changes, we notify active clients via email
• Continued use after updates constitutes acceptance of revised policy
• Review this policy periodically to stay informed

14 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out:

• Privacy Queries: privacy@troubleshooter.co.in
• General Contact: info@troubleshooter.co.in
• Phone: +91-XXXXXXXXXX
• Data Controller: Trouble Shooters, Sole Proprietorship, India